Refund Policy - MenturaPOS
Last updated: 31st July 2026
MenturaPOS is a product of Mentura Global Pvt Ltd. Thank you for choosing MenturaPOS. This policy explains how refunds work across our software plans, hardware, and installation services.
Because we sell both digital software licenses and physical hardware, our refund terms differ depending on what you purchased.
Note: All approved refunds are credited back to the original payment-initiated media — i.e. the same card, bank account, or payment method used to make the purchase. We do not issue refunds via cash, alternate accounts, or third-party wallets.
1. Software (Package & Feature-Based Plans)
MenturaPOS offers a free tier for small businesses, as well as paid package and feature-based subscriptions/licenses.
- Free tier: No payment is taken, so no refund applies.
- Paid plans: You may request a refund within 14 days of purchase if:
- You have not substantially used the paid features, and
- The request is made in good faith (e.g. purchased by mistake, plan doesn't fit your needs).
- Refunds are not available once a paid feature/module has been actively used for an extended period beyond the eligibility window, or for renewal charges on subscriptions that were not cancelled before the renewal date.
- Downgrading or cancelling a subscription stops future billing but does not automatically refund the current billing cycle unless it falls within the eligibility window above.
2. POS Hardware (Full Systems, Equipment & Parts)
This covers full POS machines, and individual components sold separately (e.g. thermal printers, barcode scanners, cash drawers, receipt paper rollers, cables, and other parts).
- Return window: 7 days from the date of delivery or pickup.
- Condition: Items must be unused, in original packaging, with all accessories, manuals, and seals intact.
- Non-returnable items: Custom-configured machines, opened consumables (e.g. paper rolls), and parts that show signs of installation or use.
- Damaged or defective items: If your hardware arrives damaged or faulty, contact us within 48 hours of delivery. We will arrange a replacement or repair at no cost to you, subject to inspection.
- Return shipping: Customer bears return shipping costs unless the return is due to our error (wrong item, defective unit).
3. Installation Services
If you request on-site installation:
- Cancellations made before the scheduled installation date are eligible for a full refund of any installation fee paid.
- Once installation has been carried out, the installation service fee is non-refundable, though hardware itself may still be eligible for return per Section 2 if applicable.
4. Refund Processing
- Once approved, refunds are processed within 3–5 business days.
- Refunds are issued strictly to the original payment-initiated media — the same card, bank account, or payment method used at checkout. We cannot process refunds to a different card, account, or payment method.
- Bank/payment processor timelines may add a few additional days before funds reflect in your account.
5. How to Request a Refund
Contact our support team with your order/invoice number and reason for the request:
We'll review your request and respond within 2 business days.
This policy may be updated from time to time. Continued use of MenturaPOS after changes are posted constitutes acceptance of the revised policy.
